At Proceed.Fit, we strive to provide excellent customer service and ensure your satisfaction with our healthcare marketplace platform. We understand that there may be instances where you may require a refund for a service or purchase made through our online platform (web or mobile application). Please review our detailed refund policy outlined below:
General Refund Policy:
Refunds will be considered on a case-by-case basis.
To request a refund, please contact our customer support team within 2 days of the purchase or service delivery date.
Refunds will be processed using the original payment method used for the transaction.
We reserve the right to decline a refund request if it does not meet the criteria specified in this policy.
Eligibility for Refunds:
Refunds may be granted under the following circumstances:
a. Service Non-Delivery: If a service booked through our platform is not delivered or provided as described, you may be eligible for a refund.
b. Service Dissatisfaction: If you are dissatisfied with the quality or outcome of a service provided by a healthcare professional, you may request a refund.
c. Technical Issues: In the event of technical issues or platform errors that prevent you from accessing or utilizing a purchased service, you may be eligible for a refund.
d. Cancellation: Refunds for cancellations will be processed according to the cancellation policy specified by the healthcare provider or service provider.
Refund Request Process:
To initiate a refund request, please contact our customer support team at [contact details].
Provide the necessary details, including the order or service details, reason for the refund request, and any supporting documentation or evidence.
Our customer support team will review your request and respond within [X] business days to confirm whether your refund request is approved or denied.
Approved refunds will be processed within [X] business days from the date of approval.
Refunds will be issued using the original payment method unless otherwise agreed upon.
Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment processor.
Non-Refundable Items or Services:
Certain items or services may be marked as non-refundable. These may include digital products, downloadable content or services explicitly mentioned as non-refundable during the purchase process.
We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review the policy periodically.
Please note that this refund policy is intended to provide a general framework for refund requests. Each refund request will be assessed individually, and we will exercise discretion to ensure fairness and customer satisfaction.
Eligible Payment Method:
Refunds will only be processed for payments made through our website using the integrated payment gateway.
No refunds will be entertained for offline payment modes such as cash, check, or bank transfer.
Payments made through the website's payment gateway will be eligible for refund consideration as per the terms and conditions outlined in this refund policy.
By incorporating this condition, it ensures clarity that refunds will only be applicable for payments made through the specified payment gateway on the website.